Refund and Returns Policy for MevaCarTech

December 25, 2024

Thank you for shopping with MevaCarTech. We want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, our Refund and Returns Policy provides the steps you can follow to return or exchange your items.

1. Returns Eligibility

  • Timeframe: You may return most items within 30 days of receiving your order for a full refund or exchange. The item must be unused, undamaged, and in its original packaging.
  • Non-returnable Items: Some items, including personalized or custom-made products, may not be eligible for returns. Please check the product details for specific return restrictions.
  • Condition of Items: To be eligible for a return, the product must be in its original condition, including packaging and tags. We cannot accept returns for items that have been damaged or altered.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@mevacartech.com or call us at (503) 266-6963 to request a return authorization (RA) number.
  • Provide Order Information: Please include your order number, item(s) you wish to return, and the reason for the return when contacting us.
  • Return Authorization: Once your return is authorized, you will receive instructions on how to send the item back to us. You must include the RA number with your return shipment to ensure proper processing.

3. Refund Process

  • Refund Eligibility: Once we receive the returned item(s), we will inspect them to ensure they meet our return criteria. If the return is accepted, we will process a refund to your original payment method.
  • Refund Timeframe: Refunds are typically processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase.
  • Partial Refunds: If the item is returned in a used or damaged condition, we may issue a partial refund, or we may not be able to offer a refund at all.

4. Exchange Policy

  • Exchanges for Defective or Damaged Items: If the item you received is defective, damaged, or incorrect, please contact us immediately. We will provide a replacement or offer a full refund based on your preference.
  • Product Exchanges: If you wish to exchange an item for a different size, color, or model, you will need to return the original item for a refund and place a new order for the replacement item.

5. Shipping Costs for Returns

  • Return Shipping: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
  • Non-refundable Shipping Fees: Shipping fees are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

6. International Returns

  • International Orders: If you are returning an item from outside the United States, you are responsible for return shipping fees and any customs duties or taxes that may apply. Please ensure the item is returned in the original packaging to avoid delays.
  • Refund Currency: Refunds for international orders will be issued in the same currency and to the same payment method used for the original purchase. However, exchange rates may fluctuate, and the refund amount may differ slightly from the original amount due to currency conversion.

7. Damaged or Defective Items

  • Inspection and Reporting: If your item is damaged or defective, please contact us within 7 days of receiving the product. We will assist you in resolving the issue, either by sending a replacement or processing a refund.
  • Return Process for Damaged Items: For damaged or defective items, we will provide you with a prepaid return label to send the item back at no cost to you. Once we receive the item, we will issue a full refund or replacement.

8. Cancellation of Orders

  • Order Cancellation: If you wish to cancel your order before it has been processed, please contact us as soon as possible. If your order has already been shipped, it cannot be canceled, but you may return it according to our standard return process.
  • Late Cancellations: If your order is already in transit, we cannot cancel the order, but you can initiate a return once the item arrives.

9. Contact Us

If you have any questions or need assistance with returns or refunds, please do not hesitate to contact us:

  • Email Address: info@mevacartech.com
  • Phone Number: (503) 266-6963
  • Address: 251 Strunk Rd, Washougal, Washington (WA), 98671

10. Changes to This Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. Please review this policy periodically for any updates.